Frequently Asked Questions

• What is Home Care?

  We understand there’s no place like home. That’s why we offer a wide range of in-home aged care services so you or your loved one can remain living independently at home. From making daily tasks easier with transport to the shops, cooking or cleaning to improving health and wellness, clinical services and more, we’re here to help you maintain your lifestyle at home for longer.
  
  Home Care Services (also commonly referred to as in-home care) can be Government subsidised under either the Commonwealth Home Specific Programme (CHSP) for basic level care, or Home Care Packages (HCP) for multiple or more complex requirements.

• How much does home care cost?

  The cost of aged care is different for every individual and is determined by the Australian Government based on your financial situation. Please see their handy fee estimator calculator at https://www.myagedcare.gov.au/how-much-will-i-pay.

• What types of Government subsidies are available?

  To understand what government subsidies are available and how these work, please click here to read Home Care: Fees, Caps & Government Subsidies. 

• What is home care assessment process for government subsidies?

  In Australia, aged care assessments are conducted by the government’s Aged Care Assessment Team (ACAT) or Regional Assessment Service (RAS). These assessments are crucial in determining the level of government-funded care services an individual qualifies for, whether it be in-home support, respite care, or residential aged care. Please click here to read more.

• What’s the difference between CHSP and HCP?

  For more information, please click here.

• What are the different levels of a home care package?

  Level 1: 

  Designed for individuals with basic care needs. 

  Provides a lower level of care and support, including assistance with basic activities of daily living. 

  Level 2: 

  Suitable for individuals with low-level care needs. 

  Offers a bit more comprehensive support compared to Level 1, including assistance with personal care and some allied health services. 

  Level 3: 

  Designed for individuals with intermediate care needs. 

  Provides a higher level of support, including more complex care services and specialized health services. 

  Level 4: 

  Tailored for individuals with high-level care needs. 

  Offers the highest level of support, including a wide range of services to meet complex care requirements. 

   
  Please click here to read more. 

• What is a home care package provider?

  A Home Care Package provider is an accredited organisation approved by the Australian government to deliver aged care services. They play a vital role in providing personalised care and support to help older Australians live independently at home.

  When your Home Care Package (HCP) is approved, the funds don’t go directly to you. Instead, an approved HCP provider, also known as a ‘Home Care Package fund manager,’ holds the funds and manages payments for services on your behalf. You have the freedom to choose a provider that best suits your needs.

  Their responsibilities include developing a care plan, managing funds, monitoring and reviewing care, and ensuring compliance with aged care regulations.

• Who will provide my home care services?

  There are many approaches we take to ensure the right Care Worker is matched to you depending on your needs and preferences. We employ Care Workers based on their qualifications, skills, experience and alignment with our company’s mission and values.  We also have case management expertise and ongoing reviews of your care needs by our experienced Care Advisors to ensure you are maintaining your health, independence and lifestyle at home for longer.

• What are the wait times for a Home Care Package?

  My Aged Care allocates Packages based on date of approval of HCP and priority level.  

  For people with a medium priority, the expected wait time for an approved Home Care Package (starting from the date on the letter of approval) is: 

  • Level 1: 3 - 6 months 

  • Level 2: 6 - 9 months 

  • Level 3: 9 - 12 months 

  • Level 4: 12 - 15 months 

  *Last revised 31 October 2024. Read more: Getting assessed for a Home Care Package | My Aged Care 

  If you need care sooner, you can look to access the Commonwealth Home Support Programme (CHSP) or self-funded services.