Join our Advisory Bodies

Catholic Healthcare remains committed to ensuring excellent care standards for our residents, clients, and employees.

Through membership in our Quality Care Advisory Body (QCAB) and Consumer Advisory Body (CAB), residents, clients, and employees can have a say to help us improve our services and care outcomes.

 

Why your voice matters

Share your experience

Help us understand what matters most to you.

Influence change

Your feedback helps us improve services and care.

Real impact

Recommendations go to our Board and drive meaningful improvements.

Stronger community

Work together to build caring and connected communities.

 

 

Your feedback. Our response.

See how feedback from our Consumer Advisory Body (CAB) and Quality Care Advisory Body (QCAB) has influenced decisions, informed Board responses, and helped improve the care and services we provide.

Which Advisory Body is right for you?

Consumer Advisory Body (CAB)

A forum for residents, clients and families to share perspectives, experiences and expectations about care and services.

  • ✓ Talks about what matters to people using the service
  • ✓ Feedback goes directly to the people in charge
  • ✓ Attendance required at one session
  • ✓ Can be more informal
  • ✓ Help Catholic Healthcare understand what's important to residents and clients
Learn more about CAB

Quality Care Advisory Body (QCAB)

A group focused on improving the quality and safety of care.

  • ✓ Talks about what needs to improve in care and services
  • ✓ Feedback goes directly to the people in charge
  • ✓ Attendance required at multiple sessions
  • ✓ More structured and formal
  • ✓ Helps Catholic Healthcare make real improvements

Consumer Advisory Body 

The Catholic Healthcare Consumer Advisory Body (CAB) provides a forum for our residents, clients and their families to voice their opinions on what defines high-quality care and services at Catholic Healthcare. Recommendations from the CAB are then provided to the Catholic Healthcare Board to consider. 

Who can join? 

People like you! We welcome everyone from all backgrounds to join; diversity means that all consumer viewpoints are represented.   

Each year, new members will be selected to join the CAB to ensure a range of perspectives are included from our Catholic Healthcare community. 

What will be involved if I join? 

When you join, you will be asked to meet with the other CAB members either online, or in person, at Catholic Healthcare location.  In these meetings, you will represent the Catholic Healthcare community and be invited to share your views. Feedback from these meetings will be reviewed to develop continuous improvement recommendations for the Board’s consideration.   

An online training session will be conducted with Advisory Body members before their first meeting. This training will assist you in participating in the meetings. We ask that you commit to a one-year term on the Advisory Body, although you can resign at any time. If you are currently in our care and require assistance to join, we will ensure a team member is available to help you get started. 

Why join? 

To have your voice heard! Read about some of the recommendations that have been approved by our Board based on past CAB sessions. Read more.  

How can I take part? 

Click the 'Register here' button below to access and complete the Expression of Interest (EOI) form. Once complete, we will receive your details and contact you if you have been selected to join the CAB. If you do not hear from us immediately, please do not worry, we regularly review EOIs and respond to all applicants.   

If you have any further questions, email us at cab@chcs.com.au

Next sessions

The next sessions will be held in 2027

 

Register here 

Quality Care Advisory Body  

The Quality Care Advisory Body (QCAB) is vital in advancing care across our Home Care Services and Residential Care. By creating focused groups, QCAB ensures that tailored solutions meet the unique needs of our clients and residents.  

Different to Catholic Healthcare’s CAB, our QCAB comprises residents, clients, representatives, employees, and management who meet to consider specific issues in the delivery of safe, high-quality care and services. 

QCAB feedback is provided to Catholic Healthcare’s Board to review and respond on the continuous improvement actions arising.  

Who can join? 

We value diversity and invite Home Care Services and Residential Care clients, residents and their families to express interest in joining. Your unique insights and perspectives are needed!

You can apply to join both CAB and the QCAB.

What will be involved if I join? 

Members of QCAB will be required to undertake some pre-reading before each meeting and comments on any issues arising. Members are appointed for two years and meetings are held online.   

An online training session will be conducted with members before their first meeting. This training will assist you in participating in the meetings. If you are currently in our care and require assistance to join, we will ensure a team member is available to help you get started.

How can I take part? 

Click the 'Register here' button below to access and complete the Expression of Interest (EOI) form. Once complete, we will receive your details and contact you if you have been selected to join the QCAB. If you do not hear from us immediately, please do not worry. We regularly review EOIs and respond to all applicants. 

If you have any further questions, email us at hcs-qcab@chcs.com.au or rac-qcab@chcs.com.au.

Help us, help you! Join our Quality Care Advisory Board!

Are you passionate about improving care and services? We are looking for new members to join our Quality Care Advisory Body (QCAB) beginning in September 2026.

This is a unique opportunity to provide valuable feedback and help shape the future of our services.

As a member, you will: 

  • Collaborate with residents, clients,  their representatives, employees and management.
  • Provide insights from your  experience of the delivery of care
  • Participate in online meetings and offer advice to the Catholic Healthcare Board.

We welcome members from all backgrounds to ensure diverse representation. With the current background of members, experience in recruitment, customer service, or hospitality would be highly regarded.

If you are interested, please contact us via the email below by Thursday 27 August. Successful applicants will be notified by Thursday, 3 September, and an induction session is planned for Monday, 21 September. 

For Residential: please send your expression of interest to rac-qcab@chcs.com.au 

For Home Care: please send your expression of interest to hcs-qcab@chcs.com.au

Frequently asked questions

Acknowledgement of Country

Catholic Healthcare acknowledges the Traditional Custodians of the lands on which we live, work, and care. We pay our respects to Elders past and present, and honour the enduring connection of Aboriginal and Torres Strait Islander peoples to Country.