Join our Advisory Bodies
Catholic Healthcare remains committed to ensuring excellent care standards for our residents, clients, and employees.
Through membership in our Quality Care Advisory Body (QCAB) and Consumer Advisory Body (CAB), residents, clients, and employees can have a say to help us improve our services and care outcomes.

Get involved and have a say in our upcoming sessions
Click the button below to find out about the dates and timings of the upcoming sessions.
Members will be asked to discuss:
Consumer Advisory Body
The Catholic Healthcare Consumer Advisory Body (CAB) provides a forum for our residents, clients and their families to voice their opinions on what defines high-quality care and services at Catholic Healthcare. Recommendations from the CAB are then provided to the Catholic Healthcare Board to consider.
Who can join?
People like you! We welcome everyone from all backgrounds to join; diversity means that all consumer viewpoints are represented.
Each year, new members will be selected to join the CAB to ensure a range of perspectives are included from our Catholic Healthcare community.
What will be involved if I join?
When you join, you will be asked to meet with the other CAB members either online, or in person, at Catholic Healthcare location. In these meetings, you will represent the Catholic Healthcare community and be invited to share your views. Feedback from these meetings will be reviewed to develop continuous improvement recommendations for the Board’s consideration.
An online training session will be conducted with Advisory Body members before their first meeting. This training will assist you in participating in the meetings. We ask that you commit to a one-year term on the Advisory Body, although you can resign at any time. If you are currently in our care and require assistance to join, we will ensure a team member is available to help you get started.
Why join?
To have your voice heard! Read about some of the recommendations that have been approved by our Board based on past CAB sessions. Read more.
How can I take part?
Click the 'Register here' button below to access and complete the Expression of Interest (EOI) form. Once complete, we will receive your details and contact you if you have been selected to join the CAB. If you do not hear from us immediately, please do not worry. We regularly review EOIs and respond to all applicants.
If you have any further questions, email us at cab@chcs.com.au
Upcoming Sessions for CAB
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Home Care Services
You can choose to attend one online session or one face-to-face session.
Online CAB Sessions
- Monday 9 March 2026
2:00pm – 3:30pm - Tuesday 10 March 2026
5:00pm – 6:30pm - Wednesday 11 March 2026
2:00pm – 3:30pm - Thursday 12 March 2026
11:00am – 12:30pm
Face-to-Face CAB Sessions
- Maroubra
Friday 13 March 2026
10:00am – 11:30am - Dubbo
Monday 16 March 2026
10:00am – 11:30am - Warnervale
Wednesday 18 March 2026
10:30am – 12:00pm - St Ives
Friday 20 March 2026
2:00pm – 3:30pm
- Monday 9 March 2026
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Residential Care
Register your interest now. Sessions will be held in August 2026 – details to follow.
Quality Care Advisory Body
The Quality Care Advisory Body (QCAB) is vital in advancing care across our Home Care Services and Residential Care. By creating focused groups, QCAB ensures that tailored solutions meet the unique needs of our clients and residents.
Different to Catholic Healthcare’s CAB, our QCAB comprises residents, clients, representatives, employees, and management who meet to consider specific issues in the delivery of safe, high-quality care and services.
QCAB feedback is provided to Catholic Healthcare’s Board to review and respond on the continuous improvement actions arising.
Who can join?
We value diversity and invite Home Care Services and Residential Care clients, residents and their families to express interest in joining. Your unique insights and perspectives are needed!
You can apply to join both CAB and the QCAB.
What will be involved if I join?
Members of QCAB will be required to undertake some pre-reading before each meeting and comments on any issues arising. Members are appointed for two years and meetings are held online.
An online training session will be conducted with members before their first meeting. This training will assist you in participating in the meetings. If you are currently in our care and require assistance to join, we will ensure a team member is available to help you get started.
How can I take part?
Click the 'Register here' button below to access and complete the Expression of Interest (EOI) form. Once complete, we will receive your details and contact you if you have been selected to join the QCAB. If you do not hear from us immediately, please do not worry. We regularly review EOIs and respond to all applicants.
If you have any further questions, email us at hcs-qcab@chcs.com.au
Upcoming Sessions for QCAB
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Home Care Services
An online orientation session will be offered so you know what to expect on Monday, 16 March 2026. There will be approximately four QCAB sessions all held virtually:
Online QCAB Sessions
- Topic 1: Incidents, Complaints
Thursday 26 March 2026
3:00pm – 4:00pm - Topic 2: Quality Indicators, Compliance and Staffing
Tuesday 14 April 2026
3:00pm – 4:00pm - Recommendations for the Board
Monday 20 April 2026
3:00pm – 4:00pm - Board Feedback and Review Process
TBA early May 2026
- Topic 1: Incidents, Complaints
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Residential Care
Register your interest now. There will be approximately five QCAB sessions all held virtually:
Online QCAB Sessions
- Topic 1: Incidents, Complaints
Wednesday 25 March 2026
3:00pm – 4:00pm - Topic 2: Food and Dining
Monday 30 March 2026
3:00pm – 4:00pm - Topic 3: Quality Indicators and Staffing
Monday 13 April 2026
3:00pm – 4:00pm - Recommendations for the Board
Monday 27 April 2026
3:00pm – 4:00pm - Board Feedback and Review Process
TBA early May 2026
- Topic 1: Incidents, Complaints
Catholic Healthcare's response to advisory body feedback
Frequently asked questions
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If I don’t get in, does that mean my voice isn’t heard?
No, CAB and QCAB are just one of many ways to provide Catholic Healthcare with feedback. You can click here to provide feedback at any time, in addition to the regular surveys we send out. We also hold regular resident and client meetings where feedback is always welcome.
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Where can I find information on past feedback sessions?
Response letters and recommendations from past QCAB feedback sessions have been approved by our Board and are available below.
August 2024
Residential Aged Care QCAB Response Letter
Home Care Services QCAB Response Letter
Recommendations are outlined here.March 2025
Residential Aged Care Cycle 2 QCAB Response Letter
Residential Aged Care Cycle 2 QCAB Recommendations
Home Care Services Cycle 2 QCAB Response Letter
Home Care Services Cycle 2 QCAB Recommendations
July 2025
Residential Aged Care July 2025 QCAB Response Letter
Home Care Services July 2025 QCAB Response Letter
Dec 2025
Residential Aged Care Dec 2025 QCAB Response Letter
Home Care Services Dec 2025 QCAB Response Letter
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Can I join both advisory bodies?
Yes, you can join both the Consumer Advisory Body and the Quality Care Advisory Body.
Acknowledgement of Country
Catholic Healthcare acknowledges the Traditional Custodians of the lands on which we live, work, and care. We pay our respects to Elders past and present, and honour the enduring connection of Aboriginal and Torres Strait Islander peoples to Country.
