Catholic Healthcare App
Who the app is for
Designed with our clients in mind, the free Catholic Healthcare App makes it easier to stay connected with Catholic Healthcare, access information and manage the services relevant to you.
The features you see in the App are tailored to your relationship with Catholic Healthcare:
Home Care
For home care clients and their loved ones.
Retirement Living
For retirement living residents and their loved ones.
More than one service
Manage multiple services in the one app.
What you can do in the App
Features vary by service. Explore what's available for your Catholic Healthcare services.
Home Care Services
Home Care clients can use the App to:
- view upcoming and completed services
- see the date, time and assigned worker for an upcoming service
- request a change to a scheduled service
- request a new service or cancel a service
- access documents like invoices, statements, care plans and service agreements
- receive Catholic Healthcare news
- provide feedback.
Retirement Living
Residents of Catholic Healthcare Retirement Living communities can use the App to:
- submit maintenance requests
- notify the village team about holidays, absences or overnight guests
- view village documents, including village rules, meeting minutes and budget information
- access the monthly activities calendar and village newsletter
- browse and book community events
- stay up to date with village and Catholic Healthcare news
- enjoy games like sudoku, crosswords and trivia
- contact the village or billing teams directly through the app
- provide feedback.
If you already use the App for your Catholic Healthcare Home Care services, the Retirement Living features will be added to your existing App, allowing you to manage your Home Care services and access village information in one place.
You only need to log out of the App and log in again to view both Home Care services and Retirement Living features.
Residential Care
Residents and their loved ones can use the App to:
- browse and request services
- purchase tickets to events and community outings
- stay up to date with what is happening in the home
- provide feedback.
How to get started
Download the app
Download the Catholic Healthcare App for free from the Apple App Store or Google Play. Please ensure your device has the latest available software installed.
Log in
Enter the mobile phone number or email address registered with Catholic Healthcare.
Enter your registered mobile number to receive a one-time SMS passcode, or use your email address and password. Select ‘Forgot password’ if needed.
Accept permissions
Accept the requested permissions so you can use the App’s full functionality, including notifications and features that require access to your contacts, camera, or internet connection.
Stay logged in
You generally only need to log in the first time you use the App. We recommend staying logged in so you can continue to access your information and receive notifications.
Frequently asked questions
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General
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How much does the Catholic Healthcare App cost?
The App is free to download from the Apple App Store and Google Play.
-
Will I need to log in every time I use the App?
No. You should only need to log in the first time you use the App, provided you do not select ‘Log out’.
We recommend staying logged in so you can receive notifications and easily access your information.
-
What should I do if I have been logged out?
If you have a mobile phone, enter your mobile number on the login screen. You will receive an SMS containing a one-time passcode.
If you log in using an email address, enter the password you originally created. If you cannot remember it, select ‘Forgot password’ to reset it.
Password reset emails are sent from cc@mail.carecohort.com.au.
-
Why did I receive a verification message from an unidentified number?
SMS verification codes may be sent from an unidentified phone number because they come directly from Catholic Healthcare’s App partner.
If you use an email address and need to reset your password, the password reset email will come from cc@mail.carecohort.com.au.
-
What should I do when an App update is available?
Update to the latest version to ensure all available App features continue to work correctly.
-
Can I use the App if I do not have a smartphone?
You may be able to use the App on a compatible tablet.
If you do not have a suitable device, you can nominate a family member, carer or other trusted person to access the App. Contact your Catholic Healthcare team to arrange this.
-
Can I support more than one person through the App?
If you support more than one person receiving Catholic Healthcare services, their profiles may appear in the App. You can select the person you are supporting, and the App will display the features and information relevant to them.
-
What should I do if the App will not download or install?
Check that your device has the latest software installed and meets the supported device requirements:
- Apple iPhone 6s and above
- iPad 2 and above
- Android 7 and above.
If the problem continues, contact your Catholic Healthcare team for help.
-
What should I do if the App is not working?
Catholic Healthcare works to keep the App available, but temporary outages may occasionally affect your ability to access information.
Try closing and reopening the App and check that your device is connected to the internet. If the issue continues, contact your Catholic Healthcare team. The first sentence is based on the existing App information; the troubleshooting steps are suggested website guidance.
-
How is my information protected?
App user data is maintained in Australia and protected by Tier 1 cyber protection protocols. Communication within the App is encrypted to help safeguard users’ privacy and security.
-
How much does the Catholic Healthcare App cost?
-
Home Care
-
Can I still call and speak to someone?
Yes. The Customer Care team remains available on 1800 225 474. You can also use the App to request changes to your services.
-
Can I see who is coming to provide my service?
Yes. Select ‘My Schedule’ from the home screen to view upcoming services, including the scheduled date, time and assigned worker.
-
Will I receive a reminder about my next service?
A reminder is sent at 4.00 pm on the day before your scheduled service. Notifications must be enabled for the App on your device to receive the reminder.
-
How do I view my invoice or statement?
Select ‘My Documents’ from the App’s home screen. You can view invoices and statements from the previous six months.
-
Where can I get help?
Call the Customer Care team on 1800 225 474. You can also ask your Community Worker for help using the App.
-
Can I still call and speak to someone?
-
Retirement Living
-
Do I need a different App for Retirement Living and Home Care?
No. If you already use the Catholic Healthcare App for Home Care, your Retirement Living features will be added to the same App.
To see your new features, log out of the App and log in again.
-
Will I receive notifications about events and requests?
Yes. If notifications are enabled on your device, you may receive updates such as:
- confirmation of event bookings
- reminders about upcoming services or activities
- notifications when a service request has been completed.
-
Can a family member or trusted contact access the App?
Yes. You can invite trusted contacts through ‘My Network’.
An invited contact can access the features and information available to support you but cannot invite additional people to your network.
-
Who can help me use the App?
Speak to your village team. They can help you download, access and use the App.
You can also contact the Customer Care team on 1800 225 474.
-
Do I need a different App for Retirement Living and Home Care?
-
Residential Care
-
Will I receive notifications about booked services or activities?
Yes. If notifications are enabled on your device, you will receive notifications about upcoming services and activities.
-
Who can help me use the App?
Speak to the administration team at your Residential Care home. They can help with questions about accessing and using the App.
-
Will I receive notifications about booked services or activities?
-
How much does the Catholic Healthcare App cost?
The App is free to download from the Apple App Store and Google Play.
-
Will I need to log in every time I use the App?
No. You should only need to log in the first time you use the App, provided you do not select ‘Log out’.
We recommend staying logged in so you can receive notifications and easily access your information.
-
What should I do if I have been logged out?
If you have a mobile phone, enter your mobile number on the login screen. You will receive an SMS containing a one-time passcode.
If you log in using an email address, enter the password you originally created. If you cannot remember it, select ‘Forgot password’ to reset it.
Password reset emails are sent from cc@mail.carecohort.com.au.
-
Why did I receive a verification message from an unidentified number?
SMS verification codes may be sent from an unidentified phone number because they come directly from Catholic Healthcare’s App partner.
If you use an email address and need to reset your password, the password reset email will come from cc@mail.carecohort.com.au.
-
What should I do when an App update is available?
Update to the latest version to ensure all available App features continue to work correctly.
-
Can I use the App if I do not have a smartphone?
You may be able to use the App on a compatible tablet.
If you do not have a suitable device, you can nominate a family member, carer or other trusted person to access the App. Contact your Catholic Healthcare team to arrange this.
-
Can I support more than one person through the App?
If you support more than one person receiving Catholic Healthcare services, their profiles may appear in the App. You can select the person you are supporting, and the App will display the features and information relevant to them.
-
What should I do if the App will not download or install?
Check that your device has the latest software installed and meets the supported device requirements:
- Apple iPhone 6s and above
- iPad 2 and above
- Android 7 and above.
If the problem continues, contact your Catholic Healthcare team for help.
-
What should I do if the App is not working?
Catholic Healthcare works to keep the App available, but temporary outages may occasionally affect your ability to access information.
Try closing and reopening the App and check that your device is connected to the internet. If the issue continues, contact your Catholic Healthcare team. The first sentence is based on the existing App information; the troubleshooting steps are suggested website guidance.
-
How is my information protected?
App user data is maintained in Australia and protected by Tier 1 cyber protection protocols. Communication within the App is encrypted to help safeguard users’ privacy and security.
-
Can I still call and speak to someone?
Yes. The Customer Care team remains available on 1800 225 474. You can also use the App to request changes to your services.
-
Can I see who is coming to provide my service?
Yes. Select ‘My Schedule’ from the home screen to view upcoming services, including the scheduled date, time and assigned worker.
-
Will I receive a reminder about my next service?
A reminder is sent at 4.00 pm on the day before your scheduled service. Notifications must be enabled for the App on your device to receive the reminder.
-
How do I view my invoice or statement?
Select ‘My Documents’ from the App’s home screen. You can view invoices and statements from the previous six months.
-
Where can I get help?
Call the Customer Care team on 1800 225 474. You can also ask your Community Worker for help using the App.
-
Do I need a different App for Retirement Living and Home Care?
No. If you already use the Catholic Healthcare App for Home Care, your Retirement Living features will be added to the same App.
To see your new features, log out of the App and log in again.
-
Will I receive notifications about events and requests?
Yes. If notifications are enabled on your device, you may receive updates such as:
- confirmation of event bookings
- reminders about upcoming services or activities
- notifications when a service request has been completed.
-
Can a family member or trusted contact access the App?
Yes. You can invite trusted contacts through ‘My Network’.
An invited contact can access the features and information available to support you but cannot invite additional people to your network.
-
Who can help me use the App?
Speak to your village team. They can help you download, access and use the App.
You can also contact the Customer Care team on 1800 225 474.
-
Will I receive notifications about booked services or activities?
Yes. If notifications are enabled on your device, you will receive notifications about upcoming services and activities.
-
Who can help me use the App?
Speak to the administration team at your Residential Care home. They can help with questions about accessing and using the App.
Need help?
For assistance, contact the team relevant to your service:
- Residential Care: speak to the administration team at your home
- Home Care: call Customer Care on 1800 225 474
- Retirement Living: speak to your village team or call Customer Care on 1800 225 474.
Acknowledgement of Country
Catholic Healthcare acknowledges the Traditional Custodians of the lands on which we live, work, and care. We pay our respects to Elders past and present and honour the enduring connection of Aboriginal and Torres Strait Islander peoples to Country.