Catholic Healthcare has reached an important milestone, with nearly half of its residential homes now actively embedding or having completed the integration of the Inspirit model of care. This achievement began with pioneering homes in Hunters Hill, Croydon, and Bathurst, which were among the first to receive Inspirit certification
These pioneer homes have played a vital role in setting the stage for others to adopt the Inspirit approach. The model is designed to ensure residents have more choice, voice, and control in their daily care. Guided by the Inspirit promise, ‘You’re first, regardless,’ relationship-centred care is central to every interaction, placing connection above all else.
Reflecting on the introduction of Inspirit at Holy Spirit Croydon, Residential Manager Dilasha Poudel described the transformation in daily life for residents and care teams. Dilasha stated, ‘The model of care is no longer just a framework on paper; it’s now alive in our hallways, in our daily interactions, and most importantly, in the experiences of our residents. Our residents feel genuinely seen, heard, and known.’
Holy Cross Kincumber: Catholic Healthcare’s first purpose-built home
Holy Cross Kincumber marks a significant step for Catholic Healthcare, being its first purpose-built home designed specifically to embody the Inspirit model of care. The home has been thoughtfully designed with six distinct households and draws on the latest dementia design principles. These principles illustrate that smaller, close-knit communities where people can share stories and build relationships foster a calmer and welcoming environment for residents, families and employees. And this extends to the outside community, with locals embracing Holy Cross as their regular coffee shop, creating further opportunities for social connection.
Relaxed Awakening: A new approach to resident care
As part of the Inspirit model, the ‘Relaxed Awakening’ concept represents a shift in Catholic Healthcare’s approach to resident care, moving from a traditional medical model to a more homelike environment. Previously, routines were dictated by strict schedules, with medication and breakfast rounds requiring simultaneous wake-up times for all residents. Now, residents can rise at their own pace. Breakfast is prepared on demand, with hot toast and porridge made when requested. This personalised approach, co-designed with residents, gives them genuine input into their daily lives, fostering autonomy and wellbeing.
Feedback has been overwhelmingly positive, with care teams observing fewer call buzzers and improved responsiveness to residents’ needs. The relaxed awakening model enhances satisfaction and strengthens the relationship-centred care ethos, empowering older Australians to live life on their own terms within a supportive community.
Kathy, a resident from Villa Maria Eastern Heights in Queensland, sang the praises of Relaxed Awakening, 'I am so happy to be able to wake up at 8.00am, instead of 7.00am.' This small change has had such a big impact on my wellbeing and independence.
Erin, an administrative team member, previously a Personal Care Assistant, said it was lovely to see such a noticeable and positive change in the morning routine.
Catholic Healthcare is excited to continue rolling out the Inspirit model across all our homes, ensuring even more older Australians are empowered to thrive and live life to the fullest.