Enhancing your experience with us!
Catholic Healthcare aims to make engagement with us simple, seamless, and responsive. We are pleased to share that we are implementing improvements to enhance your experience when calling our Customer Service team on 1800 225 474.
The updates to our telephone system are designed to make your interactions with us more efficient.
Here are some of the benefits of the new telephone system:
- More efficient access to information: For common questions such as service updates, changes, or payments, the system will help reduce wait times by providing this information directly.
- Smart callbacks: You will be informed of estimated wait times and can choose a callback without losing your place in the queue.
- Specialised support teams: Your enquiries will now be directed to dedicated teams, reducing the need for follow-ups or transfers.
We are confident these changes will make your experience with Catholic Healthcare a positive one. Happy phoning!