Clinical indicators help us understand your progress and how we can personalise services to support you better.
At Catholic Healthcare, we are committed to providing safe, high-quality services that support you to live well at home. One of the ways we ensure we deliver the best care is by collecting clinical indicators—key pieces of information that help us understand how you are progressing, what is working well, and where we can make improvements.
This work also helps us prepare for the Australian Government’s upcoming National Quality Indicators for Home and Community Services. These will soon become a standard way for all providers to measure and improve care. By collecting this information now, we are preparing early and ensuring our services remain strong, safe, and consistent.
What are clinical indicators?
Clinical indicators are simple measures that tell us about your safety, well-being, and the quality of the services you receive. They help us identify patterns, monitor changes, and understand how our care is supporting you over time.
We currently collect information on:
- Falls (with and without injury)
- New skin tears
- Staff incidents
- Missed services
- Existing wounds that haven’t healed
- Case conferences completed
- Assessments and reassessments, including your or your carer’s participation
These indicators reflect your real experiences and help us continuously improve the care you receive. Being proactive, not just reactive. Some things—like falls—may not always be preventable. However, by monitoring trends across our services, we can respond more effectively and take steps to mitigate risks and reduce the severity of incidents.
For example, if we notice an increase in falls or changes in mobility, we can:
- Review your care plan sooner
- offer practical safety strategies
- check whether any equipment needs adjustment
- communicate early with your family or carer
- engage your GP or allied health provider, when needed
We also compare our results with the wider aged care sector. This helps us understand whether issues are happening nationally and ensures our approach reflects best practice.
How does this benefit you?
Collecting and understanding this information directly improves your care. It allows us to:
- Spot concerns early, before they become bigger problems
- Respond faster when something changes
- Improve service reliability, especially around scheduling
- Prevent avoidable incidents
- Deliver more personalised care based on your goals, needs, and feedback
- Keep you safer, both at home and during visits
- Improve communication between our team, your GP, and your family
What does this mean for you?
As a client, you may notice:
- more regular check-ins from our team
- proactive follow-up when something changes
- care plans are being reviewed and updated more consistently
- support that feels better tailored and more responsive
- more transparent communication about your health, safety, and goals
Ultimately, clinical indicators help ensure that your care is of the highest standard, aligned with national expectations, and focused on what matters most—your wellbeing, safety, and independence.