Australia’s aged care system is evolving – and the changes are designed to make care safer, clearer, and more focused on what matters most: you and your loved ones.
From 1 November 2025, the Strengthened Aged Care Quality Standards will come into effect, alongside the new Aged Care Act 2024. These updates are all about ensuring that older Australians receive consistent, high-quality, and person-centred care, no matter where they are.
So, what’s changing – and what does it mean for you? Let’s break it down.
Why the standards are changing
The Royal Commission into Aged Care Quality and Safety found that the previous standards were often too broad and hard to measure. In short, it wasn’t always clear what “good care” should look like.
The strengthened standards aim to fix that by:
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Adding more detail and clarity so providers know exactly what’s expected.
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Introducing measurable outcomes to track the quality of care.
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Placing your rights front and centre in every interaction.
The goal is simple: a system that’s transparent, accountable, and truly supports older Australians to live well.
The seven new quality standards
The updated standards are built around seven key areas, each designed to improve your care experience:
- The Individual – Supporting the identity, diversity and personal goals of each individual
- The Organisation – Ensuring strong leadership, workforce planning and governance
- The Care and Services – Delivering safe, appropriate and tailored support
- The Environment – Creating safe, accessible and comfortable settings
- Clinical Care – Providing safe and effective health and clinical services
- Food and Nutrition – Offering enjoyable, nutritious meals that meet individual needs
- Feedback and Complaints Management – Encouraging open communication and continuous improvement.
These standards apply across residential aged care, home care, and respite services – so no matter where you receive support, the same high expectations apply.
What’s new? Key changes at a glance
Here’s how the strengthened standards are different from the previous version:
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Clearer expectations – Providers now have clearer guidance on what is expected across care planning, service delivery and organisational responsibilities.
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More measurable outcomes – Each standard includes specific and auditable actions, making it easier to assess quality and identify areas for improvement.
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Dedicated focus on clinical care and nutrition – Clinical care and nutrition now have their own standalone standards, reflecting their vital role in supporting wellbeing.
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Your voice matters more than ever – The standards place the individual at the centre, ensuring that care is guided by each person’s needs, preferences and feedback.
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Aligned with the Aged Care Act 2024 – The standards support the broader reform agenda by embedding the Statement of Rights and encouraging rights-based practice.
What this means for you and your loved ones
The new standards are designed to give you:
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Confidence in the quality of care you or your loved one will receive.
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Safer and more consistent services, with a focus on health and wellbeing.
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Environments that feel welcoming and inclusive.
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A stronger voice in how care is planned and delivered.
At Catholic Healthcare, we see these Aged Care reforms as an opportunity to enhance the care we already provide.
Our team is:
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Updating policies and procedures.
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Training our teams to meet the new requirements.
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Listening to residents, clients, and families to make sure your voice leads the way.
Supporting you through the change
Big reforms can feel overwhelming – but you’re not alone.
Our team is here to guide you every step of the way, whether you’re receiving care now or just starting to explore your options. Together, we’ll ensure that the transition to the new standards is smooth and that your care experience continues to reflect dignity, choice, and connection.
If you have questions or want to learn more about how these changes may affect you or a loved one, write to us on reform@chcs.com.au or speak with our friendly team on 1800 225 474.
About Catholic Healthcare
Grounded in more than 150 years of care and community, our purpose is to support older Australians to thrive. Whether you're planning your next chapter, seeking basic support, or complex care, we're by your side. We offer a full range of services to suit your needs — from vibrant Retirement Communities to Support at Home, wellness programs, and quality Residential Care. Our warm, welcoming communities and personalised services are designed to enhance your mind, body, and spirit, helping you embrace ageing and live life your way.
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