As we get older, a little support around the home and in the community can go a long way.
That's exactly what the new Support at Home program is here for. Starting 1 November 2025, this program is part of a major update to aged care in Australia. It’s designed to offer more flexible, personalised care so you or your loved one can stay independent, safe, and comfortable at home.
But how do you know if it’s the right time to start? Let’s walk through a few signs that support at home might be just what you need — and how to get started, step by step.
Is it time to consider Support at Home?
There’s no one right moment, but here are a few clues that it might be time to explore in-home support:
✅ Everyday tasks are getting harder
If cooking, cleaning, showering, or managing medications are becoming tricky, it might be time to get some help.
✅ You’re worried about safety at home
Struggling with stairs? Worried about falls? Feeling safe and confident in your own space is so important — and support services can help.
✅ You want to stay independent, just with a little help
Support at home is all about helping you keep your independence while making life a little easier.
✅ You or your carer are feeling stretched
Caring can be rewarding — and exhausting. If you or your carer are feeling overwhelmed, bringing in extra support can make all the difference.
What’s included in the Support at Home Program?
This new program replaces the old HCP and CHSP systems, combining everything into one easier, more streamlined approach.
Services might include:
✅ Personal care (like help with showering or dressing)
✅ Housekeeping and home help
✅ Meal prep and grocery support
✅ Social connection and companionship
✅ Transport to appointments or outings
✅ Clinical care (nursing, medication support, physio, etc.)
At Catholic Healthcare, we work with you and your family to create a care plan that feels right — personalised, respectful, and built around your goals.
How do I get started?
The process is simpler than you might think:
1. Register with My Aged Care
Give them a call on 1800 200 422 or visit myagedcare.gov.au.
(Tip: As of 9 December 2024, there’s now one easy assessment process called the Single Assessment System — so no more juggling ACAT, RAS and others.)
2. Get assessed at home
A trained assessor will visit you and chat about your needs. This helps determine what level of care you’re eligible for — either at home or in a residential care home.
3. Choose your care provider
Once you’re approved, you can pick a provider — like Catholic Healthcare. We’ll guide you through the rest and help tailor a plan just for you.
4. Start receiving care
You’ll begin receiving services at home — everything from help with meals and showering to social visits and more.
Ready to take the first step?
If you’ve been wondering whether now’s the right time, or just want to understand what’s available, you’re not alone — and we’re here to help.
At Catholic Healthcare, we’ve supported thousands of older Australians to live well at home, and we’d love to do the same for you. Our team brings kindness, understanding, and years of experience to every conversation.
👉 Visit our Support at Home Overview page
👉 Or get in touch with our friendly team for a chat today.
About Catholic Healthcare
At Catholic Healthcare, we’re dedicated to enriching the lives of our residents and clients with compassionate care and support. With 30+ years of experience, we proudly deliver quality aged care across NSW and South-East Queensland. Stay connected with us to discover our programs, initiatives, and the incredible people who make Catholic Healthcare feel like home.