Catholic Healthcare today announces the consolidation of its residential aged care offerings in the Coffs Harbour area. Catholic Healthcare remains committed to supporting its residents, employees and the local community by providing leading aged care services at St Joseph’s Aged Care Home and through Home and Community Services in the region.
What the consolidation process entails
The consolidation process will result in the closure of the organisation’s second residential aged care home in Coffs Harbour, St Augustine’s, at the end of May 2022.
Says CEO Karen Borg: “While the decision to consolidate the two homes was a difficult one, we are pleased to offer all our valued St Augustine’s residents a home at St Joseph’s. It is located only 1.4km from St Augustine’s, and offers updated accommodation and facilities that are suited to meet the future needs of the community, including ageing in place.”
Customer satisfaction is our priority
St Joseph’s offers ensuite rooms, a dedicated Memory Support Unit, landscaped gardens and an onsite hair salon. The home also has a high customer satisfaction rating of 92%*.
St Joseph’s and regional management will work closely together to integrate the two communities, prioritising resident care and wellbeing. Staffing ratios will be boosted to ensure continuity of care through this transition period. Any St Augustine’s residents who choose to move to alternative accommodation, rather than St Joseph’s, will be supported to do so.
As many St Augustine's employees as possible, including the majority of care and nursing team members, will be offered redeployment at St Joseph's Aged Care Home. Those employees who cannot be redeployed to St Joseph’s, or elsewhere in the Catholic Healthcare network, will be offered redundancy as well as appropriate support and outplacement services.
Catholic Healthcare remains committed to providing and investing in high-quality Aged Care Services for the Coffs Harbour region and supporting residents, families and employees through this change.
* January 2022 Resident Survey