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    Visitor Information

    • Our Visitor Management Plan and what each Tier means for visits 

      Please be assured that we are constantly monitoring the ever-changing COVID-19 situation and we have a deep commitment to:

      • Ensuring the health, safety and wellbeing of our residents, staff and the visitors to our Homes is a key priority.
      • Ensuring the quality of care in our Homes is maintained with our staff continuing to monitor the health and wellbeing of our residents closely.
      • The continued implementation of measures to help reduce the risk of COVID-19 outbreaks in our Homes including symptom screening of staff and visitors, and;
      • Keeping loved ones connected with regular updates on what's happening. 

      The health, safety and wellbeing of our residents and staff is our highest priority. We are doing all we can in partnership with our residents, their families and friends, health authorities, health practitioners and staff to respond to these challenging times.

    • Please download this handy guide on what you can do before, during and after your visit to one of our Residential Aged Care Homes to help reduce the risk of COVID-19 for our residents, staff and community.

      You can view Frequently Asked Questions here.

      View Visitor Entry Protocol

      Frequently Asked Questions

    • We extend a warm welcome to all visitors of our Residential Aged Care Homes!

      At Catholic Healthcare we recognise our visitors as being important members of and contributors
      to the Catholic Healthcare community and family. In recognising the important contribution of visitors to our aged care homes, it is also vital that visitors are mindful that they are in the home of our residents.

      Please read our Visitor Code of Conduct here.

Visiting during an infectious outbreak

Catholic Healthcare has updated visitor guidelines for our residential aged care homes and introduced new training modules that support safe visiting.  

The guidelines are designed to help manage the risk of COVID-19 transmission and other illnesses (such as influenza and gastroenteritis) and acknowledges the importance of balancing safety in residential aged care with visitor access, and the importance of social connection to residents’ wellbeing. 

While mandatory for nominated essential care visitors, the training is highly recommended for all our families and friends. Topics covered include infection control, recognising transmission risks and symptoms, hand hygiene techniques and how to wear Personal Protective Equipment (PPE). Many of these same principles will also help to keep our homes and residents safe from influenza and other viruses. 

In compliance with the Australian Government, we have introduced two short modules that will educate all families, friends and representatives of residents, so you can continue to visit loved ones in a home as safely as possible.

Click here to complete your training

Catholic Healthcare will keep a record of your participation to help ensure your visit to your loved ones is easy. The privacy of your information is important to us. Please click here to learn more about how we keep your information.

If you have any questions about the training, refer to the handy user guide.