Frequently Asked Questions

• How can I access the Catholic Healthcare App?

  The Catholic Healthcare App (“the App”) is free. You can download it from the Apple App Store or the Google Play Store or click on the following links:

  Download app for Android

  Download app for Apple

• What should I use the app for?

  The app allows you to:

  • Browse and request services
  • Purchase tickets to events and community outings
  • Stay up to date with what’s happening in your home
  • Provide feedback
• Will I receive a notification about my booked services?

  Yes, provided you enabled notifications on the app, you will receive notifications of your upcoming services and activities.

• What happens if I support different people that receives services from Catholic Healthcare

  When you login, the app will show an additional banner where you will see the profiles of those you support. You can choose who you are logging in for and the app will customise the options for you.

• What do I do when the app has an update available?

  We recommend you update to the latest version of the app to ensure all features are available to you.

• I have been logged out, what do I do?

  Attempt to log back in using your mobile number if you have one. Logging in with your mobile number is the easiest way as you will receive a One Time Password.

  If you don’t have a mobile number and want to log in with an email address, you can log in with the password you used initially. If you don’t remember the password, select the ‘forgot password’ option to reset your password.

• I need assistance with technology. Can Catholic Healthcare help me?

  You can ask the admin team in your home for some assistance as they have been trained in the use of the app.

• I don’t have a smart phone, can I access the Catholic Healthcare App?

  If you have a tablet you can access the Catholic Healthcare App.

  If you do not have a device, you can nominate a family member or carer to have access to app.

  Please contact the admin team in your home to arrange this.  

• Who do I contact for help?

  You can reach out to the admin team in your home. They are ready to assist you with any queries you have about the app.

• The app will not download or install on my device. What do I do?

  The app is supported by Apple iPhones versions 6s and above, iPad 2 and above and Android 7 and above.

  Please ensure your device has the latest software installed.

• The app is not working. What do I do?

  Catholic Healthcare strives to keep the app available at all times. However, due to the nature of internet-based services, temporary outages can occur where you may not be able to retrieve your information. 

• How secure is my data on this app?

  All user data is maintained in Australia and subject to strict Tier 1 cyber protection protocols. Our software vendor exclusively partners with organisations supporting the highest security requirements to provide maximum security for users.