Our journey has been one of faith, courage and resilience, of our people working together to achieve what many thought was impossible. It has also been a period of growth and opportunity. Through this review, we proudly reflect on the care we have provided, and continue to provide our residents, clients and patients.
Our Mission to promote life in all its fullness continues to drive our core strategy to build the aged care of tomorrow, with an ongoing focus on four pillars:
- Mission Integration
- Enriching our clients' lives
- Creating a great place to work
- Growing our services to meet need
Despite challenges in our sector from the external environment, this past year has been one of celebration, recognition and acknowledgement of the Catholic Healthcare journey in this our 25th year.
The journey has been one of faith, courage and resilience, of our people working together to achieve what many thought was impossible. It has also been a period of growth and opportunity.
The anniversary provided a chance to reflect on our Founders’ tremendous vision in creating this new unique lay-led organisation to bring together Catholic service providers under one umbrella; to be stronger together. How proud they must be with the success of their vision.
The anniversary is a great affirmation of the success of such a worthy endeavour, with Catholic Healthcare combining the strengths of over 30 organisations in its history. During the coming year the total financial assets employed in our Mission will reach $1 billion; and in five years’ time this is expected to reach $2 billion.
It is also a reflection of the quality, strength and vision of our leaders over 25 years, and their focus on our people and the values of our organisation in developing a culture that asks of us as care givers to understand and respect the innate human dignity that lives within every person that seeks our care.
At the heart of Catholic Healthcare over the past 25 years has been our people. We are a people endeavour, nurturing and supporting our employees to be the best people they can be, so we provide the best care we can provide. This has always been the Catholic Healthcare way.
Our silver jubilee was celebrated across our organisation to ensure everyone had an opportunity to be involved. This included:
- A special mass at Mary MacKillop Chapel followed by a Gala dinner at Doltone House Hyde Park in Sydney.
- Foundation Day events across all our services where more than 300 employee service awards were recognised.
- A 25-year commemorative celebration book.
- A ‘Win A Wish’ Competition where 25 residents and clients had their wishes granted, including a dining experience at the famous Doyles seafood restaurant; a camel ride; trike rides; private tour of the Archibald at the Art Gallery of NSW; tour to Floriade; Sydney Harbour cruise; and a trip to see the Swans play!
In other highlights from the year, we continued to support those with less financial means, with approximately 50% of our residential aged care clients supported. All our homes and community services have remained fully accredited, and we are committed to delivering safe, quality care for our residents and clients. We are proud that our client satisfaction surveys in both Residential and Home Care continued to show high levels of service satisfaction. Our Home Care Net Promoter Score (NPS) increased from 48 to 54, well above the industry benchmark of 39, and Residential Aged Care customer satisfaction increased from 80% to 86%.
It is always rewarding to receive external recognition and we were delighted to receive ‘runner up’ at the 2019 NSW/ACT ACSA Aged Care Awards for Provider of the Year. We were a finalist at the 2019 Urban Design Institute of Australia NSW Awards for Excellence in Aged Care category for our McQuoin Park Redevelopment.
We were also the winner of the National Pastoral and Spiritual Care of Older People (PASCOP) Pastoral Care Award for our program designed for community-based clients. This award is issued annually, and this is the second time we have been a finalist in three years.
The year also marked a significant focus on the development and renewal of our aged care services, which is detailed in this Review. We also saw a new addition to our organisation, with the transfer of The Haven Aged Care in Wagga Wagga to Catholic Healthcare. Previously a community run service, we specifically sought out an opportunity to commence services in the Riverina as part of our commitment to rural and regional New South Wales.
For aged care, the past year has seen a continuation of a complex and challenging operating environment. Significant change dominated the past year including funding cuts, new Aged Care Quality Standards, a new Charter of Client Rights, mandatory Quality Indicator reporting, new legislation on resident restraints, home care pricing regulation, and a new Government Quality Commission.
These are in addition to the Aged Care Royal Commission which commenced in October 2018 and will now run for two years. As a mission-based provider of aged care committed to compassionate quality care, Catholic Healthcare welcomes the Royal Commission.
We established a dedicated support team for this purpose and submitted a comprehensive response to preliminary questions asked of all providers by the Commission. We continue to monitor the progress of the Commission and seek to reflect learnings from issues raised in our own optimised practices.
Whilst the introduction of Government reforms and initiatives have created a challenging, complex and changing environment, at its core they are shaping the future of aged care in Australia.
It is a critical period for the aged care sector. We are actively supporting and playing our part in co-creating this new era in aged care. Finally, we would like to thank the Bishops of New South Wales and the ACT and founding Congregations for their continued support, as well as the Diocesan Development Funds for partnering with Catholic Healthcare in pursuit of our shared Mission and ministry . We would like to also express gratitude to our dedicated employees for their passionate care of our clients.
We have much to be proud of and much to look forward to. We will continue to be guided by our Mission and Values that help us deliver high-quality care which supports the reputation of Catholic Healthcare.
We pledge to maintain our passion for enriching our clients’ lives and supporting each other as a team as we build the aged care of tomorrow.
Here’s to the next 25 years!
David Maher, Managing Director
At Catholic Healthcare, our Home Care programs aim to facilitate healthy ageing and enhance quality of life.Read More ...
At Catholic Healthcare we are committed to providing the highest quality care and service to our residents and their families.Read More ...
Catholic Healthcare provides a range of retirement living solutions for senior Australians who wish to live an active, positive and social lifestyle.Read More ...
Catholic Healthcare is proud of its vital contribution to the communities of Dubbo and Bathurst through the management of a third-schedule public hospital and a community outreach service.Read More ...
Our organisation has a big heart, and every one of our 4,000 dedicated people play an important part in ensuring that this is felt by all in our care.
Whether it's providing care directly, or supporting those who do, we empower our people to fulfil their day-to-day roles to the highest standards possible. Engaged people, proud and happy to be part of an organisation, translates into great care and service and it's this that helps to bring alive our Mission of enriching the lives of others.
We demonstrate our commitment to our people through the way that we listen and lead, build community and culture, celebrate achievements and equip them with the skills and knowledge they need to deliver their best.
Canon Law – public juridic person
Our governance structure comprises Catholic Healthcare – the Church entity. Catholic Healthcare was canonically established as a public juridic person by the Bishops of NSW and the ACT on 21 July 1994.
Our foundational responsibilities are enshrined in the Statutes of Catholic Healthcare and the norms of Canon Law. The governance of our public juridic person is entrusted to the Trustees who are elected by the members and who are responsible in Canon Law for the ownership and governance of the ministries and property of Catholic Healthcare. The Trustees fulfil this responsibility as sole member of the civil legal entities through which these ministries are conducted.
Catholic Healthcare, the public juridic person, is comprised of the following members:
- Archdiocese of Canberra and Goulburn
- Brigidine Sisters, NSW Province
- Diocese of Bathurst
- Diocese of Lismore
- Diocese of Parramatta
- Diocese of Wollongong
- Institute of the Sisters of Mercy Australia and Papua New Guinea
- Maronite Diocese of St Maroun
- Little Company of Mary – Province of the Southern Cross
- Our Lady of Dolours Parish, Chatswood
- Sisters of Mercy, North Sydney Congregation (NSW)
- Sisters of Perpetual Adoration
- Sisters of St Joseph (NSW)
- St Augustine’s Parish, Coffs Harbour
- St Thomas Aquinas Parish, Springwood.
Civil law – entities
The Trustees of Catholic Healthcare is a statutory body corporate and is the civil law entity of Catholic Healthcare, the public juridic person.
The Trustees of Catholic Healthcare (the civil body corporate) functions in a stewardship capacity to oversee the ministry of the organisation and to ensure that Catholic Healthcare’s mission is fulfilled.
This body corporate is the sole member of the main operating entity, Catholic Healthcare Limited (CHL) through which the ministries are conducted.
Catholic Healthcare Limited (CHL) – is a not-for-profit public company limited by guarantee and is the civil entity providing Catholic Healthcare’s health care, aged care, retirement living, community and related services.
Trustees of Catholic Healthcare 2018/19
|Sr Mary Comer RSJ||Continuing|
|Sr Therese Carroll RSJ||
|Sr Loreto Conroy RSM||Continuing|
|Mr Michael Kennedy||Continuing|
|Mr Hugh O’Reilly||Continuing|
|Prof Peter Steane||Continuing|
|Ms Anne Walker||Continuing|
Directors of Catholic Healthcare Limited 2018/19
|Mr David Robinson, Chair||Continuing|
|Mr Alan Crouch, Deputy Chair||Continuing|
|Ms Rebecca Davies||Continuing|
|Sr Diana Hayes RSCJ||Retired||1/09/2018|
|Mr Wayne Leamon||Continuing|
|Mr David Maher||Continuing|
|Mr Michael Morgan||Appointed||1/09/2018|
|Mr Stephen Teulan||Appointed||1/09/2018|