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Listening to our customers

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The Home Care team at Catholic Healthcare recently held a Customer Advisory Panel to gain a deep understanding of our clients' journey as well as how we can improve our service delivery and support.

We invited a cross-section of Home Care clients to meet with us. The purpose was to gain a deeper understanding of our clients journey, explore factors that are really important in selecting a quality home care provider, what is working well and how we can improve.

Key take-aways include the importance of deeply understanding our clients’ individual circumstances, communicating our full range of Home Care services available, and ensuring our billing communications are clear and transparent.

In response, we have created a flyer detailing all our popular services including day-to-day living support, clinical services, health and wellness programs, connecting with community and pastoral care. Click here to view.

Our aim is to improve all of our clients experience with us and ensure everyone’s voice is heard. Additional Customer Advisory Panel sessions are being organised across the Sydney and NSW regional areas into 2021. If you have any feedback or suggestions on how we can improve our services please call our Customer Care team on 1800 225 474.