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Catholic Healthcare wins ACSA for Excellence in Cultural Competency

Catholic Healthcare has taken away an industry-leading award at this year’s annual Aged and Community Services Awards (ACSA) night, held in June this year.

The award, accepted on behalf of Catholic Healthcare by regional manager Matthew Filocamo, was given to the organisation for excellence in the Aboriginal and Torres Strait Islander Cultural Competency category.

The award specifically relates to the tailored care offered by Catholic Healthcare staff to an Indigenous resident, Ian - who first entered an inner city Sydney-based service battling both physical and psychological conditions in 2014.

Ian’s sense of isolation from his culture and heritage worsened his condition, and his time in the care service was initially an unhappy experience until staff found a solution that went well above the regular duty of care.

The Catholic Healthcare staff took the time to listen to Ian’s needs and make the necessary changes to improve his life. The staff took to negotiating with Catholic Healthcare's St Mary’s Aged Care service in Dubbo -  where Ian ideally wanted to reside long-term, so he could reunite with his home town and Indigenous heritage.

Ian moved back to Dubbo after a few months. His transition was seamless, and his mood was noticeably elevated almost immediately upon returning to his hometown.

Catholic Healthcare staff were recognised for their commitment, loyalty and care at the ACS Awards and were proud to acknowledge the team at St Mary’s Villa, Dubbo and St James Villa Matraville, as well as their supporting managers, for their admirable demonstration of excellence in aged care.