Commonly Asked Questions

Understand the process for entering a residential aged care home, learn about the terms used in aged care service industry and much more.

1. What is the process for entering a residential aged care home?

a. Call us and our friendly staff will guide you through the steps

b. Choose your new home. We recommend visiting a few aged care homes to truly gain a feel for the community, and meet the staff and others who already call them home.

c. Learn about the various fees and charges that are involved in entering residential care. Find out if you are eligible for financial support.

d. Gain independent financial advice. It’s important to get independent financial advice when considering aged care services.

e. Before you move in to your new home, you will need to formally apply by completing both our and the Government’s paperwork.

f. Move in. Our in-home team will be on hand to help make the transition and assist with giving your new home a personal, familiar feel.

2. How much will it cost?

There are three different types of fees and charges that may apply when moving into any aged care home; Basic Daily Care Fee, Means Tested Fee and the Accommodation Payment.

  1. Basic Daily Care Fee - This is the standard charge for every resident in aged care set by the Australian Government and is calculated at 85% of your single Centrelink pension. This fee covers costs for meals, laundry and utilities.
  2. Accommodation Payment - All residents who the Commonwealth Government determines to be non-supported will pay an Accommodation Payment. There are four options for paying the Accommodation Payment; Refundable Accommodation Deposit, Daily Accommodation Payment, a Combination Payment and a Drawdown Payment.
  3. Means Tested Fee - This is a contribution towards the cost of your care. This fee is determined by Centrelink or DVA and may not be applicable to you.

 3. What is the difference between a RAD and a DAP?

  • Refundable Accommodation Deposit (RAD) - A lump-sum payment option if you are required to pay for your accommodation in full. This is refunded when the resident leaves the aged care home.
  • Daily Accommodation Payment (DAP) - A recurring rental type payment option to be paid in increments if you are required to pay for your accommodation in full.
  • Combination Payment - A payment option consisting of a part RAD payment supplemented with a Daily Accommodation Payment.

4.  What is included in the cost?
There are a wide range of services covered by the above-mentioned charges, including (but not limited to) care, accommodation, room furnishing, electricity, water, cleaning, general laundry, meals and refreshments.

5Can anyone help with the paperwork?
Our Customer Relations Team are on hand to assist with explaining the paperwork and fees and charges. However, we do recommend that you speak to an independent financial adviser in relation to your specific financial situation. Please note that Catholic Healthcare staff are unable to sign any legal agreement.

6. Do you offer short-term or respite care?
Most of our homes offer two-week respite care or short stay care. This may be used when your carer is away or unable to provide care for any other reason. Respite care is subject to availability and your specific care needs.

7. Is a registered nurse always on site?
Your care and safety is paramount to us, and all staff working in our homes are fully trained to the highest standard. Most of our aged care homes offer registered nursing care seven days a week, 24 hours a day. A small number of our homes do not have 24-hour nursing services. This is based on the people living in those homes being more independent, however, qualified staff are always on hand.

8. Can my doctor visit me in my new home or do I need to change doctors?
Yes, we welcome your chosen personal healthcare professionals to continue to care for you once you move in. However, should you decide to change your doctor or other health professionals, we can introduce you to our visiting healthcare team, including doctors, physiotherapists, occupational therapists and dentists.

9. What are the visiting hours?
Just like at your current home, your family and friends (even the four-legged variety) are welcome anytime, day or night. You may also choose to independently participate in activities outside the home.

10. What furniture can I bring?
We encourage you to make your room your own, by hanging pictures and meaningful displaying photos and memory trinkets. All rooms include a minimum of a bed, a lockable set of drawers, a wardrobe and a chair. Should you have a favourite piece of small furniture like a chair or sidetable, please discuss this with our team.