Frequently Asked Questions
Your questions answered about retirement living.
Should I seek advice?
You should always seek independent advice before making any decision to move into a retirement village. Your solicitor can assist you with understanding the nuances of a village contract and disclosure statement. We do recommend you seek legal advice from an established legal firm with experience in retirement village law.
The Department of Fair Trading also provides information about retirement villages and they can be contacted on 133 220 or via their website.
Are Catholic Healthcare villages accredited?
Catholic Healthcare is proud to be a member of the New South Wales Property Council. Our villages work within the framework of the Lifemark’s accreditation system and are constantly looking at ways in which we can improve the services offered to our residents to ensure they are enjoying the best life possible.
Catholic Healthcare also holds membership of the Aged and Community Services Association (ACSA).
How does Government legislation protect the rights of village residents?
The Retirement Villages Act and regulations sets clear standards for operation of retirement villages and seeks to put in place strong protection for residents. A copy of the retirement village legislation is available on theFair Trading website,or from a Catholic Healthcare Village Manager.
The Office of Fair Trading also provides a series of very useful factsheets which can be downloaded from their website. Their general enquiry number is 133 220 if you would prefer a hard copy to be mailed to you.
Can we reserve a Retirement Living unit against a refundable deposit?
Absolutely! A deposit will withdraw a unit from sale and hold it in your name while you settle the sale of your existing home. If you decide not to proceed your deposit is fully refundable. The deposit will be used towards the payment for the unit should you wish to proceed. If you are having difficulty selling your existing home or need to delay entry please contact the Village Manager who will be able to discuss the options with you.
Is there a manager at the village?
All Catholic Healthcare villages are supported by a Village Manager and our Operational Management Team. The Village Manager is responsible for the day-to-day operation of the village and will be your first point of contact should you need assistance or further information. They are responsible for ensuring the village remains safe, harmonious and compliant with the current legislation.
The disclosure statement provided will detail the hours that the Village Office is open to you. Outside of hours, there will be an emergency call number for residents to access as required.
What communal or recreational facilities are offered?
Community areas are the hub of village life. These will generally include a community room or meeting space, library, gardens, computer room and may also feature a pool or billiards room. Always ask to view the communal areas when inspecting the village to ensure they are well loved, clean and inviting.
Can family and friends use the communal facilities while staying with us or visiting?
Friends and family are always welcome. We ask our residents to simply take their neighbours’ privacy into account when using communal facilities and to abide by the village rules. If family or friends do plan on staying overnight or for an extended period, we ask that you advise the Village Manager. This is an important safeguard in case of an emergency or fire evacuation to ensure everyone within the village is safe.
Access to shopping facilities and other services
Regular bus trips are organised to take residents to local shopping centres for access to banks, grocers, department stores and entertainment. Shopping trips and other outings are communicated via the noticeboard in a common area and the village newsletter.
Are pets welcome?
Not all of our villages welcome pets into their community and you will need to make enquiries about this early in your discussions with the Village Manager. All pets must be registered and have regular health checks and immunisations. Villages who do allow pets require companion animals to be leashed when outside their unit and may also have imposed curfews.
Is ongoing care or support available within the village?
The Village Manager is available to assist residents to access in home support and general assistance when required. Support can be one off, short term or on going depending on need. Residents are of course able to secure support services on their own if preferred. Residents, who require assistance beyond what can be appropriately provided within the village, will be supported in securing full time residential care.
Catholic Healthcare’s Community Services specialise in supporting people to remain in their retirement unit independently. Our residents regularly receive information through the village newsletter about the services available.
For more information about any of our services, please call 1800 551 834.